Terms of Service

Article 1 - Definitions

For the purposes of these provisions, the following terms shall have the following meanings:

Withdrawal period: the period within which the consumer can exercise his right of withdrawal. Consumer: a natural person who does not exercise a professional or commercial activity and who concludes a distance contract with the seller. Day: one calendar day. Fixed-term contract: a distance contract that provides for the gradual delivery of goods and/or services. Durable medium: any medium that enables the customer or the seller to store information in such a way that it remains accessible and can be reproduced identically. Right of cancellation: The customer's right to withdraw from the contract during the cancellation period. Entrepreneur: a natural or legal person who offers goods and/or services to consumers at a distance. Distance contract: a contract that is concluded using distance communication technology without the customer and the seller being physically present at the same time. Distance communication technology: any means that can be used to conclude a contract without the customer and the seller being physically present at the same time. General terms and conditions: The standard terms and conditions of the seller.

Article 2 - Identity of the seller.

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Article 3 - Applicability

These general terms and conditions apply to every offer made by the seller and to every distance contract and order between the seller and the customer. The general terms and conditions are made available to the customer before the conclusion of the distance contract.

Article 4 - The offer

If an offer has a limited period of validity or is subject to certain conditions, this will be clearly stated. The offer contains a complete and accurate description of the goods and/or services offered. Obvious errors in the offer are not binding on the seller. The images, specifications and information contained in the offer are for illustrative purposes only and do not give rise to any right to compensation or cancellation of the agreement.

Article 5 - The contract

The agreement is concluded when the customer accepts the offer and fulfils the necessary conditions. In the event of electronic acceptance, the seller will immediately confirm receipt of the acceptance electronically. As long as the receipt of the acceptance has not been confirmed, the customer may cancel the contract. The seller shall take reasonable measures to protect the electronic transmission of data.

Article 6 - Right of cancellation

When purchasing products, the customer has the right to cancel the contract within a period of 30 days without giving any reason. This period begins on the day after the customer receives the product. During this period, the customer must handle the product and packaging with care and may only unpack or use them to the extent necessary to decide whether to keep the product. The customer must inform the seller in writing or by e-mail of his intention to exercise his right of cancellation within 30 days of receipt of the product. After this notification, the customer has a further 30 days to return the product and provide proof of timely dispatch. If no notification or return is made within the specified deadlines, the purchase will be considered final.

Article 7 - Cancellation costs

In the event of exercising the right of withdrawal, the consumer shall bear the costs of return. The entrepreneur will refund the amount paid by the consumer within 5 days of receipt of the return shipment, provided that the product has been returned in full or sufficient proof of complete return has been provided.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for certain products, provided this is clearly and timely stated in the offer before the contract is concluded. This applies in particular to customised products, personal items, non-returnable or perishable goods, products whose price fluctuates on the financial market, opened audio and video recordings, software and hygiene products whose packaging has been opened. Also excluded are services with specific terms or services that have already begun with the consumer's consent before the cancellation period expires, as well as bets and lotteries.

Article 9 - Prices

During the period of validity of the offer, the prices of products and services will not be increased, except in the event of a change in VAT rates. Price increases within 3 months after the conclusion of the contract are only authorised if they are required by law. After 3 months, price increases are only permitted if the consumer agrees or has the right to cancel the contract. Deliveries to countries outside the EU may be subject to customs duties or administrative charges levied by postal or courier services. Printing errors are reserved and the entrepreneur is not obliged to deliver products at an incorrect price.

Article 10 - Conformity and warranty

The entrepreneur guarantees that the products and services comply with the agreement, the specifications stated in the offer, the usual standards of quality and use and the legal provisions. Defects must be reported in writing within 30 days of delivery. The warranty period corresponds to the manufacturer's warranty and the entrepreneur is not liable for the suitability of the products for specific applications or purposes. The guarantee does not apply to repairs carried out by the customer, improper use, exposure to unsuitable conditions or non-compliance with regulations.

Article 11 - Delivery and fulfilment

The entrepreneur undertakes to accept and fulfil product orders with the greatest possible care. Delivery will take place within 30 days, unless otherwise agreed. Delays or incomplete fulfilment will be communicated to the consumer no later than 30 days after the order. In the event of a delay or incomplete execution, the consumer has the right to cancel the contract free of charge and receive compensation. In the event of cancellation, the entrepreneur will refund the amount paid within 5 days of cancellation. If an ordered product cannot be delivered, the entrepreneur will endeavour to offer a replacement item, which will be clearly stated upon delivery. The right of cancellation also applies to replacement items and any costs for return shipment are at the expense of the entrepreneur. The risk of damage to or loss of the products remains with the entrepreneur until delivery, unless otherwise agreed.

Article 12 - Fixed-term contracts: Duration, cancellation and renewal

An open-ended contract for the regular delivery of products (including electricity) or services can be cancelled by the consumer at any time in accordance with the agreed cancellation conditions with a notice period of no more than one month. A fixed-term contract aimed at the regular delivery of products or services may be cancelled by the consumer at the end of the agreed term in accordance with the agreed cancellation conditions with a notice period of no more than one month. Both types of contract can be cancelled at any time in accordance with the conditions laid down by the trader.

A fixed-term contract for the regular delivery of goods or services is not automatically renewed for a fixed period. An exception is made for contracts for the regular delivery of newspapers, magazines and periodicals, which can be tacitly renewed for a maximum of three months, provided that the consumer can cancel the contract within one month before the end of the term. A contract for the regular delivery of newspapers, magazines and periodicals as part of a trial subscription ends automatically at the end of the introductory period.

For contracts with a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, provided this is reasonable and fair.

Article 13 - Payment

Unless otherwise agreed, the consumer must make the payment within 7 working days after the start of the cooling-off period referred to in article 6 paragraph 1. In the case of services, this period begins after the consumer has received confirmation of the contract. In the event of incorrect payment details, the consumer is obliged to inform the trader immediately. In the event of non-payment by the consumer, the entrepreneur is authorised, subject to legal restrictions, to charge the consumer the agreed costs.

Article 14 - Complaints procedure

In the event of complaints about the fulfilment of the contract, the consumer must inform the entrepreneur fully and clearly within 30 days of discovering the defects. The entrepreneur will respond to complaints within 30 days of receipt. If the handling of a complaint requires more time, the entrepreneur will send an acknowledgement of receipt within the first 30 days, stating the processing time.