Frequently asked questions

How long will it take for my order to be delivered?

At Sunshine Lily, we attach great importance to processing your order quickly. Orders received before 11pm on working days are processed the same day. The delivery time is usually between 6 and 10 working days, as our products are dispatched directly from our suppliers.

Do I have to pay shipping costs?

No, Sunshine Lily pays the shipping costs for you. There are no additional costs.

How can I return items?

If you have any doubts or are not satisfied with a product, you can return your order within 30 days, provided it meets the conditions stated on the website. Upon receipt of the return, the purchase price will be refunded within 5 days.

What can I do if I have provided an incorrect delivery address?

It is your responsibility to ensure that you provide a correct delivery address. Although we endeavour to process and dispatch your order quickly, we have limited ability to change an incorrect delivery address retrospectively. If you realise that the delivery address is incorrect, please contact us immediately.